10 Best AI Tools for Business Productivity 

15 mins read

Artificial intelligence (AI) has been invented to change our lives and never return to how we lived and worked before its introduction. Today, you can use AI technology in different business niches, serving various purposes and goals. The use cases are diverse, ranging from using AI for research to asking your car to find the best route to your place. Undoubtedly, AI is here to stay and improve our day-to-day experiences, especially in the workplace. Using AI tools for business, you can bring your project to new heights. When used wisely, you can help your team master new skills and optimize their workflow to boost productivity. Let’s explore the 10 best AI tools for business productivity. 

What Is AI?

Before we proceed to the AI tools for business list, let’s start with the fundamentals. What is Artificial intelligence? 

AI is a science and development theory that makes computer systems perform tasks that require human intelligence. These tasks cover various capabilities, from understanding human language to analyzing data and making decisions. Machines and computer systems use AI to mimic the functions of the human mind. By following such instructions, machines can perceive information and learn from the experience. 

To mimic the human mind, AI uses advanced algorithms and mathematical formulas to process information, analyze it, and adapt responses based on various requests. 

ChatGPT is one of the most popular AI tools applicable to various industries and for various purposes. Before its introduction in late 2022, we already had the experience of trying software that also uses AI. You didn’t guess it, but Siri, Shazam, Alexa, and other popular programs also use AI. 

Pros and Cons of AI for Business

There are always two sides to a coin. AI has come into our lives and businesses like a storm. We started learning it and implementing it into business models. However, the more we know about technology, the better we understand it and the more pitfalls we notice. 

Artificial intelligence has advantages and disadvantages that we should know about before implementing it into business processes. Let’s discuss them. 

Pros:

  • AI helps you do things faster, with fewer financial investments.
  • Using AI tools, humans can focus their eyes on tasks that require a human touch, which machines lack. 
  • Once you train it properly, AI will stand by for as long as needed. Unlike humans, it doesn’t get tired or ill. 
  • AI is adaptive. If processes within your business will change over time, the AI tool will adjust to all the necessary changes. 
  • AI helps employees learn and be more productive at work. A novice developer can learn new coding techniques by asking AI for help, and a marketing expert won’t need to ask a developer to write a simple line of code for a new promo campaign. 

Cons:

  • AI can be wrong, so you’d better double-check the results of its work. 
  • Such tools suffer from AI hallucinations. These are incorrect outputs that range from nonsensical to irrelevant responses. Such errors can be hazardous. AI is known for sounding exceptionally well, even when it is wrong. When you do not notice such errors and send a response to your client, you may risk spotting your business reputation. 
  • AI doesn’t provide unique responses. As a rule, the information it provides has already been published on the web, exposing you to the risk of copyright violations. 

Is AI Good for Your Business?

Integrating AI into your business processes fully depends on your business specifications and expectations of using AI tools. If Ai will save you 5 minutes per week on tasks you can complete by yourself or with any of your employee’s help, then it’s not worth it. You will spend more time on learning and managing integrations. If you realize that you can save about 10 hours a week on running the tasks that you can trust to AI, then it’s worth it. 

Mind the risk factor before sharing sensitive information with AI tools. If you need to educate a tool like ChatGPT, it will ask you to provide the necessary data to serve you at its best. Weigh all the pros and cons of integrating such AI tools into your business since you may risk introducing security risks to your business. 

If you are a startup or a small business project, thinking AI will help you boost your business to reach new heights overnight, please do not fool yourself. It can help you with productivity and speed of performing some tasks. However, it cannot wholly replace you. You and your team are the ones to make decisions and function as operators, not AI. 

AI Tools for Business 

Now that we have defined AI, its pros and cons, and its business value, let’s review the 10 most popular AI tools available today. As you could have guessed, we’ll start with the most talked-of solution: ChatGPT. 

Chat GPT

This is an advanced AI-powered language model powered by OpenAI. The tool can be helpful for multiple purposes and business needs—from generating catchy promo text to writing code for your website’s pages. You can also integrate it directly into your business process. For example, it’s becoming a more widespread practice to provide online support services through ChatGPT. It takes some time to master the tools and teach them to meet your business needs. However, once done right, you will be pleased with the result. Still, as we have previously said, keep a close eye on how the tool works and what responses it provides. Timely adjustments can mean a lot. 

Apollo.io

Apollo.io is a versatile data intelligence and sales engagement platform, aiding businesses in customer acquisition, sales cycle reduction, and contact enrichment. While not every aspect relies on AI, one key feature is the ability to enhance CRM with data from over 275 million verified contacts across 30 million companies globally. Additionally, Apollo.io transcribes and analyzes sales conversations, offering insights like next steps, objections, and performance evaluations for effective coaching. It uses AI to automate email generation and personalization, crafting templates tailored to targets. Insights from AI conversations further inform personalized follow-up emails, facilitating seamless customer interactions.

DALL-E

DALL-E is another example of generative AI tools for business, which OpenAI also developed. It’s often used along with ChatGPT but was created for different purposes. While ChatGPT focuses on providing written responses, DALL-E returns an image as an output to your textual prompts. This is more than just an AI tool for generating images. DALL-E can also be used to edit and augment existing images. You can provide it with a prompt containing your image and a text explaining what and where it should be done, and the tool will follow your instructions in the output. Regarding the use cases, DALL-E is especially useful for creating visuals for marketing purposes, websites, and other projects enhanced with graphics. 

Qualifier.ai

Qualifier.ai is among the best AI tools for businesses seeking help in sales and marketing projects. It is also one of the best solutions for finding leads for your online campaigns. It’s easy to use and doesn’t require much learning. A salesperson should only provide the tool with information about the target audience, their geography, company size, etc., and Qualifier.ai  will run the search and automatically send emails to the prospects that match your search criteria. 

Duet AI for Google Workspace

Duet AI for Google Workspace enhances remote meeting experiences by improving audio and visual quality, generating translated captions in 18 languages, and providing note-taking and meeting summarization. It even offers the option for automated meeting attendance. In Google Meet, Duet AI creates a professional look and sound for participants and employs facial recognition to display each person prominently. These features mitigate camera, microphone, or internet quality issues, ensuring everyone can participate effectively. Additionally, Duet AI transcribes meetings, captures real-time video snippets, and offers summaries for latecomers. The “attend for me” feature allows Duet AI to represent users in meetings, delivering messages and providing recaps afterward.

Drift

Drift is a versatile conversational AI that serves various functions, including qualifying website visitors, boosting sales productivity, and offering customer support. Leveraging AI, it absorbs company knowledge bases to empower chatbots to assist customers efficiently. Customers preferring self-service find direct solutions through Drift’s chatbots, enhancing user experience. While not replacing contact centers, Drift alleviates its workload by addressing routine queries like part numbers or simple troubleshooting. This allows contact center staff to focus on high-value clients and complex issues requiring human intervention, ensuring optimal service delivery.

NICE CXone SmartAssist Powered by Amelia

NICE CXone SmartAssist, powered by Amelia, offers businesses versatile chatbots via text or voice for customer interaction. Integrated with knowledge bases and backend systems, SmartAssist handles everyday tasks like password resets, billing inquiries, and delivery rescheduling. It caters to diverse customer preferences, allowing interaction through preferred mediums and enhancing resolution time and customer satisfaction. SmartAssist’s intuitive chatbots determine customer sentiment, seamlessly transition between topics, and appropriately respond to interruptions, ensuring a smooth and responsive customer experience.

Fetcher.ai

Fetcher.ai utilizes AI to streamline recruiting tasks, sparing recruiters from manual searches on platforms like LinkedIn. Recruiters specify criteria to Fetcher, which then compiles candidate lists. It further automates personalized email outreach, allowing recruiters to schedule campaigns. Fetcher aids in engagement measurement, assessing recruiter performance, and suggesting enhancements. It tracks email interactions, identifies interested candidates, and visualizes demographic data, supporting Diversity, Equity, and Inclusion initiatives. By automating tedious processes and providing valuable insights, Fetcher.ai empowers recruiters to focus on strategic efforts, fostering a more efficient and inclusive recruitment process.

Fireflies

Fireflies, a meeting optimization tool, employs AI to transcribe, summarize, and analyze voice discussions. It seamlessly integrates with major video conferencing and cloud storage platforms and offers API connectivity for other applications. After processing conversations, Fireflies generates searchable transcripts, allowing users to search by keywords, themes, questions, or sentiment. This feature simplifies note review, enabling easy access to pertinent information post-meeting. By automating transcription and analysis, Fireflies enhances productivity and ensures efficient retrieval of crucial insights from discussions, facilitating better decision-making and follow-up actions.

Leena AI

Leena AI WorkLM is a robust language model aiding HR departments in automating and refining service delivery and employee experience. Equipped with a chatbot, it streamlines onboarding, addresses policy inquiries, and manages HR tasks like time-off requests. Additionally, it facilitates surveys, enhancing employee relations. By freeing HR professionals from tedious tasks, Leena AI enables them to focus on strategic initiatives for a more efficient and engaging workplace.

Over to You

Artificial intelligence has come to turn our world upside down (in a good sense). The number of AI tools for business is growing, allowing us to pick the solutions that would fit our demands the most. Although AI tools have proven to be impressively useful, one should remember to play safe when integrating such solutions into their business. It’s especially true if you need to share sensitive information to educate a selected AI solution. When choosing the best AI tool for your business, always weigh all the pros and cons of the integration, considering the value it can bring you and your team. 

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